By making a reservation at Opoutere Coastal Camping, you agree to abide by these Terms and Conditions and our Camping Rules.

1. Reservations are a contract between Opoutere Beach Limited trading as Opoutere Coastal Camping (‘us’, ‘we’, ‘our’, ‘management’) and the person, aged 18 years and over, named on the Reservation (‘you’, ‘your’, ‘the reservation holder’).
Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible for occupants and visitors of that site/room. Opoutere Coastal Camping reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/room.

2. Check In/Check Out
The reservation holder must register and pay any balance due on arrival, before we will allow any access to sites/rooms. If you do not check in with us when you arrive, your booking may be deemed a ‘No Show’ and cancelled without refund, allowing your site to be re-let.

Check in time is from 2pm for all accommodation, and 12pm for camping. Check out time is by 10am for all accommodation and camping. Please do not ask for early check in or late check out during our very busy Peak Season. If you will be arriving after 6pm, please let us know so we can arrange a late arrival for you.

3. Minimum Stays
Minimum night stays vary during our peak periods and are subject to change.  Please refer to our booking screen for more information or send us a quick email to check.  Sometimes we can accept shorter stays if a gap between bookings is available.

4. Payment Policy
Full payment is required at the time of booking.

Online bookings, via our website, will be charged in full at the time of booking.  We accept Visa and Mastercard (a 2% credit card surcharge applies).  See below for cancellation policies.

Separate payment terms apply for our Repeat Peak Season bookings.  These will be outlined in the annual payment request emails.  Terms are subject to change each season.

One payment per booking (No split accounts) to be paid in full on arrival if not pre-booked.

If for any reason, other than those provided for in sections 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation reduced by a $50 administration fee, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.

5. Cancellation and Amendment Policy
We require written notice (email with booking reference number noted) of all cancellations and changes to confirmed bookings, so please be prepared to send us a quick email.

For all bookings that do not apply to section 5a and section 5b we require at least 48 hours written notification prior to your arrival date if you wish to cancel or change your reservation.  For cancellations after 48 hours a refund (if any) will be issued LESS the first 2 nights stay.  100% of your total confirmed booking is non-refundable and non-transferable from the date of arrival or in the event of a ‘NO SHOW’.  

In the event of a 'NO SHOW' we reserve the right to cancel a booking in full without refund unless written notification of a delayed arrival has been received. A 'NO SHOW' is determined if a booking has not arrived / checked in from midday of the scheduled date of arrival for a 24hr period.

We will not refund, transfer, or change the amount due, if you choose to leave before or arrive after your confirmed reservation dates without any written notification in the above mentioned time frames.  

We do not offer refunds for weather cancellations, including delayed arrivals or early departures.  If you are unable to access the camp due to road closures on the Coromandel Peninsula which prevent you from driving to Opoutere Campground on the day which your booking is scheduled to commence, you are entitled to a credit for the day/s which you are unable to access the camp.  This credit request must be in writing.

5a. Peak Season (all bookings between 13 Dec 2024 – 28 Feb 2025)

50% of your total confirmed booking for 'Peak Season' is non-refundable and non-transferable from 1 August of the year prior / leading into the upcoming season.  Any bookings cancelled prior to 1 August will be entitled to a full refund of the camp fees paid less a $50 administration fee.

100% of your total confirmed booking is non-refundable and non-transferable from 1 month prior to your booked arrival date.

Confirmed 'Peak Season' bookings cannot be moved to dates outside of 'Peak Season'. Reservations cannot be changed or made less than the minimum stay booked.  Payment cannot be transferred as 'credit' to other bookings held by you or by other parties.

5b. Other peak periods (that fall outside of 13 Dec 2024 - 28 Feb 2025); Easter Weekend, Public Holidays, School Holidays and Beach Hop (26-30 March 2025):

50% of your confirmed booking is non-refundable and non-transferable from 1 month prior to the booked arrival date.  Payment cannot be transferred as 'credit' to other bookings held by you or by other parties.  Any bookings cancelled prior to 1 month to the booked arrival date will be entitled to a full refund of the camp fees paid less a $50 administration fee.

100% of your total confirmed booking is non-refundable and non-transferable from 1 week prior to your booked arrival date. 

Confirmed bookings cannot be moved to dates outside of their booked period for Easter Weekend, Long Weekends, School Holidays, Public Holidays and Beach Hop. Reservations cannot be changed or made less than the minimum stay booked.  Payment cannot be transferred as 'credit' to other bookings held by you or other parties.

6. Child Policy
Parents will be held responsible for their children at all times. Younger children must be supervised at all times and accompanied by an adult in the communal facilities.  Different ages apply for our child rates during Peak Periods.  Please refer to our rates page for more info.

7. Pet Policy
Sorry, you and your visitors cannot bring animals into the Campground at any time (except service dogs - validated proof of this will be required prior to your arrival).

8. Privacy Act
Unless you instruct us in writing to the contrary, the booking information provided by you may be passed on to a third party or disclosed to persons inquiring if you are a guest.

9. Behaviour
We are a family oriented Campground and expect reasonable, courteous behaviour from all our guests. Please respect other guests and allow everyone to enjoy their holiday. Management reserves the right to terminate a booking at any time without refund, if behaviour is unacceptable.

10. Cleaning/Damage
Management reserves the right to recover cost where extra cleaning is required. Dish washing is not included in your room rate and charges apply. Please notify reception of any breakages or damage to camp property. Management reserve the right to recover all costs. Please review our Campground Rules for information on behaviour, alcohol, parking, using powered sites, smoking, visitors, bikes, rubbish, and more.